At Lancelot Pay LTD, we are committed to providing our customers with high standards of service and products. We take all complaints seriously and aim to resolve them promptly and fairly.
If you have a complaint, please contact Us at: info@lancelotpay.io
Lancelot Pay LTD Complaints Process
-
Provide as much information, to ensure we can sufficiently look into your complaint.
-
Once the complaint form has been submitted, we will acknowledge your complaint within 3 working days.
-
We will investigate and endeavour to send a final response to you within 15 working days of receiving the complaint. In the event we have not been successful in resolving the complaint within the 15 working days, we will provide an update outlining why.
-
If more than 35 working days have passed and you have yet to receive a final response or you are unsatisfied with the response given, you may be eligible to refer your complaint to the Financial Ombudsman Service.
Financial Consumer Agency of Canada (FCAC)
In the unlikely event that Lancelot Pay LTD is unable to resolve the issue to the complainant’s satisfaction, the complainant has the right to refer its complaint to the Financial Consumer Agency of Canada (FCAC).
More information about FCAC: https://www.canada.ca/en/financial-consumer-agency.html