Lancelot Pay Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (the Policy). This Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application (“App”), website, or online banking platform (collectively referred to as the “Services”). Please read this Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect and process the following information when you use our Services:
A. Personal Information
Name, email address, phone number, mailing address.
Account credentials (username, password, security questions).
Financial information, including bank account details, payment information, and transaction history.
Identity verification details such as government-issued ID (for compliance with regulatory requirements).
B. Device Information
Device type, operating system, unique device identifier, IP address.
Browser type, app version, and cookies (for website and app).
C. Usage Data
Interaction with the website, app, or online banking platform (e.g., pages accessed, features used, time spent on the Services).
Error logs, crash reports, and performance diagnostics.
D. Location Information
With your consent, we collect geolocation data for fraud prevention and compliance purposes.
E. Cookies and Similar Technologies (for Website)
We use cookies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: Facilitate transactions, process payments, and maintain your account.
To Comply with Legal Obligations: Ensure compliance with anti-money laundering (AML), fraud prevention, and other regulatory requirements.
To Improve the Services: Analyze usage patterns to enhance features, security, and user experience across the website, app, and online banking platform.
To Communicate with You: Send service-related updates, account notifications, and promotional messages (only with your explicit consent).
For Security: Detect and prevent fraudulent or unauthorized access to the Services.
For Marketing (With Your Consent): Share updates about new features, products, or services that may interest you.
3. Sharing of Your Information
We do not sell your personal information. However, we may share it with:
Service Providers: Third-party vendors that help us operate the Services (e.g., cloud hosting, payment processors).
Regulatory Authorities: When required by law or for compliance with government regulations.
Business Partners: If necessary, to provide additional services you’ve requested.
Corporate Transactions: In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement robust technical, administrative, and physical safeguards to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access, update, or delete your personal information.
Object to the processing of your data for marketing purposes.
Request data portability.
Withdraw your consent to processing, where applicable.
To exercise these rights, please contact us at info@lancelotpay.io.
6. Retention of Your Information
We will retain your Personal Data and any such other information provided by you for as long as is necessary for providing the Services to you subject to any legal, regulatory or accounting requirements, after which it will be erased or destroyed permanently using all practicable steps. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.
7. Cookies Policy (for Website)
We use cookies and similar technologies to:
Analyze website traffic and user behavior.
Customize user experience and save preferences.
Deliver targeted advertisements (if applicable).
You can manage or disable cookies through your browser settings. Note that disabling cookies may impact your user experience.
8. Third-Party Links
The Services may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review their privacy policies before sharing your information.
9. Children’s Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and app, with the “Last Updated” date at the top of this document. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
LancelotPay LTD
info@lancelotpay.io